Refund Policy

(Nov 22. 2024)

At DREAVERR DIGITAL SOLUTIONS LLP (“we,” “us,” or “our”), operating under the brand name SSG Research, we are committed to providing high-quality digital products and services. This Refund Policy outlines the terms and conditions regarding refunds for our subscription-based daily email report service (“Service”).

1. No Refunds

Digital Product Nature: Due to the immediate delivery and access to our digital content upon purchase, all sales are final. Once the reports have been sent, the service is considered rendered, and refunds are not available.

Irrevocable Delivery: Digital products cannot be returned once delivered. As subscribers gain full access to the content immediately, we cannot offer refunds for services already provided.

2. Subscription and Automatic Renewal

Monthly Subscription: The Service operates on a monthly subscription basis. Subscriptions automatically renew each month unless canceled.

Cancellation Policy: You may cancel your subscription at any time. To avoid being charged for the next billing cycle, cancellations must be made by the last day of the current month.

Effect of Cancellation: Upon cancellation, you will continue to receive the Service until the end of the current billing period. No partial refunds will be issued for the remaining days of the subscription month.

3. Exceptions

While we maintain a strict no-refund policy due to the nature of digital products, exceptions may be made under special circumstances:

Duplicate Charges: If you were mistakenly charged more than once for the same subscription period, please contact us for a prompt refund of the duplicate charge.

Non-Delivery: In the rare event that you do not receive the reports due to technical issues on our end, please notify us within [Number of Days, e.g., 7 days] of the incident. We will investigate and, if applicable, provide a refund or extend your subscription period.

4. How to Request an Exception

Contact Us: To request an exception, please email our customer support at [email protected] with the subject line “Refund Exception Request.”

Required Information: Include your full name, the email address associated with your account, the date of the transaction, and a detailed explanation of the issue.

Response Time: We aim to respond to all exception requests within [Number of Days, e.g., 5 business days].

5. Chargebacks and Disputes

Resolution First: If you have any issues with the Service, we encourage you to contact us directly to resolve the matter before initiating a chargeback or dispute with your financial institution.

Unauthorized Chargebacks: Initiating a chargeback without first attempting to resolve the issue with us may be considered a breach of this Refund Policy and could result in termination of your access to the Service.

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will become effective immediately upon being posted on our website. Your continued use of the Service after any changes indicates your acceptance of the new terms.

7. Governing Law

This Refund Policy is governed by the laws of [Your Jurisdiction], without regard to its conflict of law principles.

8. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Email: [email protected]

Address:

DREAVER Digital Solutions LLP
1103 - 11871 HORSESHOE WAY, RICHMOND, BRITISH
COLUMBIA, CANADA V7A 5H5

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